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HelpDeskAI

Configure Connectors in Integrations

To let the agent call tools, configure two connectors in the Integrations module:

1) Create and Test a Basic Agentflow

Agentflow is the visual logic the agent follows when deciding which tool to call and how to respond. A minimal flow for HelpDeskAI:

• Receive user request → try FAQ search → if low confidence, collect email → upsert customer → create ticket → add ticket messages.
• Keep branches explicit (success/error), and log concise summaries instead of raw chat.
• Test with sample user questions to validate both FAQ and escalation paths.

Arcade demo — Build & test agentflow

2) Tools Connectors (workflows)

• Create connectors for the workflows/tools the agent will call (search FAQ, upsert customer, create ticket, add ticket messages).
• Map authentication and endpoint paths for each workflow.
• Confirm test calls succeed and return expected payloads.

Arcade demo — Tools connectors